You have the right to withdraw from this contract within 7 days without giving any reason. The withdrawal period is 7 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise the right of withdrawal, you must inform us (Acqua dell Adriatico) of your decision to withdraw from this contract by an unequivocal statement sent by e-mail (info@acquadelladriatico.com).
Please note that before exercising your right of withdrawal, you should contact us for further instructions on how to withdraw. You can reach us using the information provided in the contact details.
Further information on the right of withdrawal and the contact details can be found in the separate withdrawal policy
Our Refunds and Returns Policy sets out the conditions for refunds and returns of products you have purchased from us. Please note the following guidelines:
Refunds:
We offer refunds for products that are returned within the specified time period and meet the conditions for a refund.
Refunds are usually credited back to the original payment method used for the purchase.
Returns:
You have the right to return products within a specified period of time, provided they are in unused and undamaged condition.
Please contact us prior to return for further instructions and to authorize the return.
Return Procedure:
Products must be properly packaged and shipped to avoid damage during transportation.
Please include a copy of the invoice or delivery bill with the return shipment.
Exceptions:
Certain products may be excluded from our returns policy. This will be clearly stated in advance.
Please note that all returns and refunds will be made in accordance with our terms and conditions and applicable laws. For further information or if you have any questions, please do not hesitate to contact us.